Case study: From manual Excel search to automated supplier mapping
PRODUCT
Chemical CRM With Supplier Mapping
TEAM SIZE
4 people
DEPLOYMENT TIME
10 weeks
A chemical trader received daily customer inquiries but spent hours manually searching through thousands of Excel sheets and email threads to find potential suppliers for specific chemicals. Quote negotiations were fragmented across email, WhatsApp, and spreadsheets, delaying turnaround time and resulting in lost orders to faster competitors.
Product Used:
Chemical CRM With Supplier Mapping →Implemented Chemical CRM with automated supplier mapping (chemical to supplier), one-click quote request to multiple suppliers, automatic quote tracking, purchase order conversion, and sales order generation.
Supplier search time reduced from 2-3 hours to 5 minutes
Quote turnaround time decreased from 3-5 days to 24 hours
Quote conversion rate improved from 15% to 35%
Order fulfillment time reduced from 10 days to 4 days
Customer inquiry response time improved by 85%
Revenue increased by 52% due to faster order processing
DEPLOYMENT TIME
10 weeks
TEAM SIZE
4
team members
PUBLISHED
Apr 2026
"Chemical CRM transformed our trading operations completely. Before, our sales team spent half their day digging through Excel files to find suppliers for customer inquiries. Now with supplier mapping, they just search for the chemical and see all available suppliers instantly. The quote request feature lets us contact 10 suppliers with one click instead of writing individual emails. We went from losing deals to competitors due to slow responses to winning faster than ever. The automatic conversion from quote to PO to sales order means zero manual re-entry of data. Customer satisfaction improved dramatically because we now provide quotes within 24 hours instead of 3-5 days."
Published
Apr 05, 2026
Industry
Chemical Trading
By
MLGLOBTECH Case Study Team